In short
- Email hello@mindscrollers.com from the address on your account and ask for your account and your data to be deleted.
- We confirm receipt within one business day and delete your data within 30 days of confirming the request, then tell you it is done.
- Invoices and payment records that tax law makes us keep stay for the legal period and are then deleted. We tell you what is kept and why.
- Removing our app in your Facebook or Google settings stops sign-in with it, but does not delete what we hold. Email us as well.
The company
How to ask
Email hello@mindscrollers.com with the subject 'Delete my data'. Send it from the email address on your account, or say which address the account uses. There is no form to fill in and you do not need to sign in.
If the request comes from another address, we may ask you to confirm it is you before we delete anything, so nobody can delete someone else's account.
If you signed in with Facebook or Google
When you sign in with Facebook or Google, our app receives your name, your email address, the link to your profile picture and an account identifier, as our Privacy policy at mindscrollers.com/privacy-policy describes. To have those deleted, email us as above. They are deleted together with the rest of your account.
To stop our app receiving anything further, remove MindScrollers from the apps and websites connected to your Facebook account, or from the third-party connections of your Google Account. That ends sign-in with that method. It does not delete what we already hold, which is why the email above is the step that deletes it.
What is deleted
- Your sign-in account, its sessions, and the identifier and profile details Facebook or Google sent us.
- Your enquiries from the contact form and your Startup applications.
- Your contact details, except on a client record that backs invoices, as set out below.
- Your emails to our mailbox and your WhatsApp chat with us, except invoice correspondence that tax law makes us keep.
- Your newsletter subscription, including the record that you once subscribed.
- Your projects in the client dashboard: intake answers, messages, uploaded files and their history.
- What our staff audit log copied about any of the above. The log keeps only that a record was changed, and when.
If a project of yours is still running, deleting its data would stop it. We tell you what deletion would mean for the project and wait for your answer before we delete project data.
What we keep, and why
Invoices, payment records and the client record behind them are kept for the periods set out under How long we keep data in our Privacy policy, because tax and accounting law requires it. They are used for nothing else and deleted at the end of that period.
We keep a short note that your request was carried out and when, with the number of records it removed and nothing that was in them, so we can show that it was done.
How long it takes
- We confirm receipt
- Within one business day, Monday to Friday.
- We delete
- Within 30 days of confirming your request, and we email you when it is done.
- Backups
- If a backup still holds a copy, that copy is never restored into use and goes when the backup is replaced.
Questions
Questions about a deletion go to hello@mindscrollers.com or +30 693 115 1063. You can also complain to a supervisory authority, as described under Your rights in our Privacy policy. MINDSCROLLERS LLC, 30 North Gould Street, Sheridan, WY 82801, United States.